Website Terms

red e is the on-line emergency giving facility of World Emergency Relief (WER).

Visitors can access the site anonymously

WER is committed to ensuring your online privacy and security. You are able to visit the red e site without revealing any personal information.

Access to your personal information

Following an online donation, we ask for your contact details so that we can communicate efficiently and effectively with you. Providing us with your personal details is entirely optional.

How we use this information

The information we gather from our supporters proves to be vital to us for developing our relationship with you and providing you with a better service. We value supporters' comments and are always keen to hear from you how we can communicate more effectively. All our employees who have access to your personal data will be obliged to respect the confidentiality of our visitors' personal data.

Opt out

Supporters who no longer wish to receive communications from WER are free to opt out. Please send us an email to info@wer-uk.org and write UNSUBSCRIBE in the subject line. Please include your name and address in the email message. We will email you to confirm that your request has been processed.

Accuracy of information & personal data

WER will strive to ensure we communicate to our supporters accurately. We will ensure that we update any personal details where appropriate. You can have access to any personal data we may hold about you. You can ask us for this by sending us an email at info@wer-uk.org. We will allow you to challenge the data that we hold on you and where appropriate you may have the data erased, rectified or amended.

Secure online donations

WER provides secure online donations through our Internet banking service that has been recommended by our bank.

Refund policy

WER offers a refund policy on any cash donation within 30 days of it clearing our bank. If you require a 'no questions asked' refund, please contact us at info@wer-uk.org or telephone 0870 429 2129. We want to ensure that all our supporters feel comfortable about the donations they make to red e.

Privacy support

If you have any questions or concerns about our privacy support, please contact us at info@wer-uk.org or telephone 0870 429 2129.